Refunds and Returns
At Crochet Bundles, we take great pride in handcrafting high-quality, natural haircare products catered to meet our customers’ unique hair needs and preferences.
Given the artisanal nature and personalized customization of our products, all sales are final and no refunds or exchanges can be offered once an order has shipped. We thoroughly stand behind all of our creations and ensure that ingredients and formulations used in products match what was agreed upon with each customer before order finalization and payment processing.
Before finalizing an order, customers have the opportunity to ask any questions, request swatches or samples if available, and confirm that the discussed product meets their hair, scalp, and styling requirements. Our customer service team is delighted to guide you through this process to guarantee complete satisfaction.
We put meticulous care into preparing each fresh batch of products just for you. As such, we unfortunately cannot offer refunds or allow returns/exchanges once items have shipped out due to the truly one-of-a-kind nature of our handmade goods. Please reach out in advance with any concerns so that we can advise and adjust formulations as needed.
We appreciate your consideration of our artisanal process and hope you love nourishing your beautiful, natural hair with our products as much as we enjoy thoughtfully creating them. Please reach out with any other questions.